What’s missing is in-depth information about usage. On the device level, you can usually see where a device is (geo-IP), what it is connecting to (ports), and some data about firmware and resource utilization but little else. Observability tools on the market today offer statistical fleet-level information that is of little use to a manufacturer trying to resolve in-field issues or reduce cyber risks for a specific device. A huge one, if you consider that there are more than 42 billion IoT devices, sensors and actuators installed and deployed across the globe. Once an IoT device is shipped, its manufacturer typically has very little information about what is going on with it in the field.
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